Refunds.

Your cups are printed just for you. Here is what that means.

[DRAFT FOR YOUR SOLICITOR TO REVIEW BEFORE LAUNCH]

Before you approve your proof

[YOUR CANCELLATION POLICY: FOR EXAMPLE, CANCEL FOR A REFUND OF THE CUPS, WITH OR WITHOUT THE £75 SETUP CHARGE]

After you approve your proof

Your order goes into production and is made to your design. Because the cups are custom printed, we cannot accept returns or cancel the order unless something is wrong with it.

If something is wrong

If your cups arrive damaged, faulty, or different from the proof you approved, tell us within [NUMBER] days with photos. We will reprint or refund. [YOUR CHOICE OF REMEDY AND WHO DECIDES]

What is not a fault

Small colour differences between screen and print.
Errors that were in the proof you approved.

How refunds are paid

To your original payment method, within [NUMBER] days of us agreeing the refund.